Communicating with customers is good business!
CPU is on a mission to connect with customers. We are using a variety of tools and technologies to communicate more with customers as part of our Bright Future initiative because open communication plays a vital role in improving service.
When it comes to connections, local is better. Customers who call CPU are not routed to a distant call center. They talk to someone who lives in their community. The same goes for customers who visit our office at 416 Third Street. Friendly, personalized service reflects CPU’s local focus.
Many of our customers value speed and convenience. On CPU’s website, they can check the latest news and announcements and use our secure PowerLine customer portal for 24/7 secure account access. CPU also keeps customers updated on Facebook, Twitter, LinkedIn and YouTube.
The adjacent video explains that no matter how you choose to connect with CPU, we want you to have a positive experience. And keep in mind that effective communication flows both ways! We would like to hear your feedback on how we are doing so that we can continuously improve.
Curtis D. Boschert
CPU General Manager