Explaining the fuel adjustment helps customers understand their electric bills.
Better communication is part of CPU’s Bright Future initiative to improve service, and that includes helping customers understand their monthly bills.
In recent months, some customers have inquired about the fuel adjustment charge that appears on CPU bills. Fuel adjustments are widely used throughout the utility industry and allow power providers to regularly adjust electricity prices to reflect changing fuel costs. Under CPU’s rate regulation, fuel costs are passed through from fuel suppliers to customers, with no markup or profit to CPU.
We added fuel adjustment information to CPU bills to be more transparent about the price our customers pay for their electric service. We work hard to keep our rates as low as possible by operating in an innovative, efficient and cost-conscious manner.
We are continuously seeking opportunities to improve service and build positive relationships with customers and the community we serve. To learn more about the fuel adjustment, read our news release or call CPU at 662-627-8499 to talk to a service representative.
Curtis D. Boschert
CPU General Manager