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When It Comes to Billing Options, More Choice Means More Control

CPU programs are designed to match customers’ budgets and payment preferences

Personalized service is part of Clarksdale Public Utilities’ commitment to customers and includes billing programs that maximize control and convenience. CPU reminds customers that sign-up is free and takes just a few minutes.

“We want to make it as easy and convenient as possible for customers to do business with us,” said Liz Haynes, CPU customer service supervisor. “Having a choice of billing options gives customers more control over their utility accounts, billing cycles and household budgets.”

Providing more customer-oriented programs and services is part of CPU’s “Bright Future” initiative, which focuses on improvements in reliability, innovation and community focus. CPU’s billing and payment programs include:

• Pick A Due Date: Customers can pick from five different due dates during the month to receive their utility bills. This allows them to time their bills with the arrival of paychecks and other income sources, providing peace of mind that they’ll have funds on hand when payments are due.
• Level Billing: This is ideal for customers on fixed budgets who prefer having more consistent, predictable bills throughout the year. Level Billing averages the past 12 months of consumption and allows customers to pay that amount each month, meaning they pay roughly the same amount every time and don’t get surprised by high bills during peak usage seasons.
• Monthly Draft: This option is great for customers who are comfortable having utility payments automatically debited from their bank accounts. CPU accepts ACH bank drafts and credit card drafts.
• Service Reestablishment Plan: For customers whose service was cut off due to an unpaid bill, CPU offers a solution that helps them reestablish accounts in their own names and pay off unpaid bills in six- to nine-month installments added to their bills.

CPU also offers a payment installment program for customers who experience water leaks that cause high water bills. In addition, CPU strives to work with customers who are experiencing financial difficulties and provides payment extensions up to 10 times a year per customer.

Account alerts are another free and helpful service. Customers can sign up to receive alerts via text or email to know when bills are posted or past due, along with account changes or updates. Haynes noted that this option benefits customers who have experienced delayed or missed bills in the U.S. mail.

Due to ongoing health concerns related to the COVID-19 pandemic, CPU’s lobby remains closed. However, CPU has reopened its west entrance (drive-through side) and is allowing two customers to enter at a time. Face masks are required. Renewed access enables customers to make payments, open and close accounts, and request extensions Monday - Friday from 8 a.m. to 5:15 p.m.

Customers may pay bills from their vehicles via the drive-through window or the kiosk and drop box located on the side of CPU’s building. Customers who pay bills via CPU’s online portal, mobile app, phone system or bank draft, or who mail payments to CPU, are encouraged to continue using those methods.

Customers who need assistance may call 662-627-8499 during CPU’s normal business hours to speak to a customer service representative.

Clarksdale Public Utilities is a municipally owned utility serving approximately 6,500 homes and businesses in Clarksdale, Mississippi. Its mission is to safely provide sustainable electric, water and wastewater services in a reliable and courteous manner by well-trained team members, committed to top quality, efficient operations, competitive rates and the vitality of the community.